Privacy Policy

At Pickering Casino, we take your privacy seriously. This policy outlines how we collect, use, store, and share personal information that you provide to us.

Collection of Personal Information

We may collect personal information from you directly or through our authorized agents when:

• You register for a Great Canadian Rewards account
• You make a purchase or reservation at one of our facilities
• You visit our website or use our online services
• We communicate with you via phone, email, mail, or in-person

Types of Personal Information Collected

We may collect the following types of personal information:

• Name and contact details (address, telephone number, email address)
• Date of birth
• Government-issued ID numbers (for age verification purposes)

Use and Sharing of Personal Information

Your personal information will be used to facilitate your gaming experience at Pickering Casino. This includes:

• Verifying your identity for age restrictions and regulatory compliance
• Managing your Great Canadian Rewards account, including transactions and loyalty benefits
• Informing you about upcoming events, promotions, and new products or services

We may share your personal information with our affiliated companies, service providers, and partners to help us operate the resort effectively. These organizations will only use your information in accordance with this privacy policy.

Security Measures

We take reasonable measures to protect your personal information from loss, unauthorized access, disclosure, alteration, or destruction. We maintain strict security procedures and controls to prevent unauthorized access to data centers, servers, storage devices, email accounts, and computer systems.

Data Retention

Personal information collected by Pickering Casino will be retained for as long as necessary:

• To fulfill a specific purpose
• For regulatory compliance (e.g., age verification records)
• Until your account is closed or you ask us to delete it

We may retain certain information, even after the initial retention period has passed, where there is a valid business reason to do so.

Access and Correction of Personal Information

You can review and correct personal information we hold about you at any time by contacting our Guest Services team. We will make necessary changes upon your request.

Right to Opt-Out

If you prefer not to receive promotional materials from us or have questions regarding data usage, please contact our Privacy Officer to opt-out of these communications.

Complaint Procedure

In the event that we are alleged to have mishandled personal information, or if you believe there has been an unauthorized disclosure of your personal information, please inform us immediately. We will take swift action and co-operate with regulatory authorities as necessary.

By entering our gaming facility and/or engaging in online activities through this website, you agree that Pickering Casino may collect, use, store, and share the types of personal information outlined above for purposes related to your relationship with us.

Please direct any questions or concerns about our privacy policy.

We will answer your query as soon as possible.