Responsible gambling

As part of our ongoing commitment to responsible gaming practices, we at Pickering Casino are dedicated to providing a safe and enjoyable environment for all guests.

Responsible Gaming Tools

We take the well-being of our guests seriously and provide various tools to help you manage your play responsibly:

• Deposit Limits: Set limits on the amount you can deposit into your account.
• Time-Outs: Take a break from gaming with temporary time-outs that range from 24 hours to several months.
• Self-Exclusion: Choose permanent self-exclusion, which prevents access to our property and online platforms for up to five years.

Accessing Responsible Gaming Resources

Need help or want more information about responsible gaming? Reach out to us directly via phone, email, or visit the dedicated support desk on-site. Our team is here to provide guidance, assistance, and resources tailored to your needs.

We've also partnered with local health organizations like Pinewood Centre by Lakeridge Health to bring you a holistic approach to responsible gaming.

PlaySmart Resources

To further educate yourself on odds, risks, and the importance of balancing play, visit our in-person PlaySmart kiosks or online for:

• Free Confidential Support: Access 24/7 support via phone, text, and online chat through ConnexOntario.
• Gaming Information Sessions: Attend scheduled sessions to understand the risks associated with gaming.

Partnership for a Healthier Gaming Environment

Our commitment to responsible gaming practices is driven by collaboration between local health experts, industry leaders, and regulatory bodies like AGCO and OLG. Together, we're creating an ecosystem that promotes informed choices and well-being in all aspects of gaming.

If you or someone you know needs assistance with managing play responsibly, don't hesitate to reach out to us.